Shipping Policy

Thank you for shopping with us at Voltex Homestore ! We aim to provide you with the best shopping experience, including seamless and efficient shipping services for your purchases of kitchenware, gift-ware, and home-wares.

Shipping Destinations:

We currently ship nationwide within South Africa.

Processing Time:

Orders are typically processed same day if we receive your order and payment confirmation before 16:00. Please note that orders placed and paid for on weekends or public holidays will be processed on the next business day.

Shipping Timeframes:

Once your order has been processed, delivery times within South Africa typically range from 2 to 5 business days. However, please understand that delivery times may vary depending on your location, courier delays, and any unforeseen circumstances beyond our control.

Shipping Methods:

We partner with reputable courier services to ensure reliable and timely delivery of your orders. Your shipping method may vary based on your location and the size of your order. You will be provided with tracking information once your order has been dispatched, allowing you to monitor its progress.

Free Shipping:

We offer free standard shipping on all orders equal or above R 2999

Standard Shipping

We charge R250 for standard shipping on all orders less than R2999.

Order Tracking:

Once your order has been shipped, you will receive a confirmation email containing tracking information. You can use this tracking number to monitor the status of your delivery online or through our customer service team.

Shipping Restrictions:

Please note that we are unable to ship to PO boxes. If you have any questions or concerns about shipping to your location, please contact our customer service team for assistance.

International Shipping:

At this time, we only ship within South Africa. We do not offer international shipping services.

Order Changes or Cancellations:

If you need to make changes to your order or cancel it after it has been placed, please contact us as soon as possible. Once an order has been processed and shipped, we are unable to make changes or cancelations.

Damaged or Missing Items:

In the rare event that your order arrives damaged or is missing items, please contact our customer service team within 48 hours of receiving your order. We will work swiftly to resolve the issue and ensure your complete satisfaction.